Terms and Conditions for Wholesale

Account Application – Terms & Conditions

How to order:

Payment Terms:

Proforma Invoice

We will release goods from our premises once the cleared funds have reached our account. We accept the following payment methods:

Container orders

Collection and Delivery Arrangements

Collection

Collection can be made Monday – Friday Between 10 am – 4 pm unless otherwise arranged. To reduce waiting times, we recommend ordering in advance and arranging with the sales team.

Deliveries

Direct Home Delivery – UK Mainland

We offer a drop shipping service where any item can be delivered directly to your customer for a small charge.

Courier / 3rd party collection

Returns, Credits and Exchanges

All faults or missing pieces must be reported within 3days of the invoice date in writing, with the following information:

Incorrectly ordered items or cancelled orders cannot be returned.

Customers are reminded that damaged caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the retailer's responsibility to distinguish between manufacture fault and damage caused by assembly or misuse.

Cancellation of Order

We reserve the right to cancel orders if payment has not been made or goods have been ordered incorrectly.

Catalogue and price list

E-Tailors

We ask that all online sellers who wish to use our images and range names online adhere to a minimum selling price of 1.5 x the wholesale list price. This is to encourage a healthy trading environment for our products and branding and to extinguish and devouring of products.

Change to Terms and Conditions

We reserve the right to change our Terms and Conditions to reflect our business, changes in the environment, relevant laws, marketing conditions and our infrastructure. 

Customer Service